You then ask why does X happen, and once the exercse is complete you will know the drivers of your problem.Ĭlick here to download your free Fishbone / Ishikawa template. Use this Six Sigma tool along with the 5 Whys template to determine root causes. Explore our fishbone diagram templates and choose the design that best applies to the problem youre analyzing. The remainder of the fishbone consists of several lines (the bones) which represent different categories of questions to ask, such as service industries, process steps, procedures, people, machines, technology/plant, materials, measurements, customers, product – the list can be endless, but crucially it provides structure to finding your root cause(s). A fishbone diagram, also known as a cause and effect diagram or Ishikawa diagram, helps teams brainstorm the causes of a certain event. The fishbone diagram templates are available here in Microsoft Excel and Word formats. By asking this you form the head of the fish, and the rest of the body flows from this question. To start, generate a problem statement – a question such as “Why is our online basket abandon rate high?”. This template will help you display the potential causes for a specific problem or effect, and is tremendously useful if you have little data available to analyse. The fishbone is an effective way to capture different ideas on root cause and fuel brainstorming with a cause and effect diagram (AKA the Fishbone). Hint: Use check sheets to determine the frequencies of various causes, and scatter plots to test the strength of cause-effect correlation.This fishbone diagram template will assist you in identifying the root causes of problems with your processes, and is an essential tool in the continuous improvement toolkit. Test for root causes by looking for causes that appear repeatedly within categories or across major categories. A good rule of thumb: When a cause is controlled by more than one level of management, remove it from the group. While you could likely brainstorm all day, however, it is important to know when to stop to avoid frustration. Treat each contributing factor as its own "mini-rib," and keep asking why each factor is occurring.Ĭontinue to push deeper for a clear understanding. Your team might lack expertise, for example, because of a lack of training, but also because you didn't hire the right people for the job. You may end up with multiple branches off of each successively smaller rib. (More Information: Wikipedia: Five Whys.) 5. Creately diagrams can be exported and added to Word, PPT (powerpoint), Excel, Visio or any other document. You can edit this template and create your own diagram. Fishbone Template, Microsoft Word (.DOC) Fishbone Template, Microsoft Excel (. Your team may need more or less than five whys. Fishbone diagram template to create your own Ishikawa diagrams. There are two versions: Microsoft Word and Excel. Sometimes this asking process is called the "Five Whys," as five is often a manageable number to reach a suitable root cause. Why don't we apply for grants? (Because we're unaware of sources.).Why don't we have the funding? (Because we haven't applied for grants.).Why don't we attend training? (Because we don't have the funding.). Why does staff lack expertise? (Because we don't attend training.).If you have a contributing factor that fits into more than one category, place it in each location, and see whether, in the end, considering that factor from multiple points of view has made a difference.Īs you list a factor, repeatedly ask your team why that factor is present: Ideally, each contributing factor would fit neatly into a single category, but some causes may seem to fit into multiple categories. Your team might find it helpful to place ideas on category ribs as they are generated, or to brainstorm an entire list of ideas and then place them on ribs all at once. Connect them to the backbone, in "ribs." There is no specific number of steps or categories you might need to describe the problem some common categories are listed below.īrainstorm possible problem causes, and attach each to the appropriate rib. Draw a line with an arrow toward the head of the fish-this is the fish's "backbone."īrainstorm major categories of your process or procedure. Write the problem statement on the right side of your paper, at the head of the "fish." Your team will work out and away from this problem. Be specific about how and when the problem occurs. Problem Statementĭraft a clear problem statement, on which all team members agree.
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